Refund And Returns Policy

 

A decision to return a product can be made within 7 days of the receipt date, as denoted by tracking information.  Evolution must first be contacted to validate the return request by emailing support@evolutionaustralia.com.au.  

The product must then be returned to EVolution Australia within 10 business days of your return request being accepted.  Any costs associated with the return shipping of the product must be borne by the customer.

The item must be returned unmarked, in working order, in original packaging and re-saleable. A 10% restocking and handling fee will apply.

If the return is for a repair and the product is an EVolution branded item,  we will direct you to return it back to a specified Evolution address for service, else we may direct you to the appropriate manufacturer.  Items under warranty will also follow the same process.   The customer, however,  is responsible for any return shipping costs associated with the faulty products back to EVolution.

 

 

"Was going on a road trip in my Tesla and was desperately looking a J1772 to Tesla adaptor. Sent an email query to EVolution and got a text in 5min!! Advised to go online to order and it will be delivered in the morning. Got my adaptor delivered as promised. Amazing service and at a competitive price as well!"

Eddie, Tesla S

We believe in low-emission transport for a better future

Fast & free shipping to Australia

(min order $99)

National installation coverage Australia & New Zealand

Innovative & safety compliant 

Australian-owned company

Zero interest payment plan on purchases over $1000

Friendly local support & EV servicing for new drivers

All products are recycled through a social enterprise partnership

  • YouTube
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn

Get in touch with our friendly EV charging team!

Aus 1300 70 11 99 

NZ  0800 11 11 51

Email: contactus@evolutionaustralia.com.au

EVolution Head Office (Melbourne)

32/536 Clayton Road, Clayton South
Victoria, Australia

 

©2020 EVolution Australia. 

Operated under license by Insight Networks (Aust) Pty Ltd.

ABN 13107618486

Quick links to EV charging, conversions & servicing